Challenge
In January 2017, MIT wanted to grow the new initiative “Solve”. “Solve” solves the world’s most pressing challenges through open innovation and partnership. The initiative chose Salesforce to support this endeavor and needed guidance through a quick implementation. Salesforce CRM needed to support the May 2017 “Solve Challenge”.
Solution
February 2017: Quixo kicked-off the QuickStart customizing Salesforce to manage Solve participants, MIT community of experts, Challenge Solutions, the resulting Solution Needs and the sales cycles of Solve memberships and partnerships.
May – Dec 2017: As users’ needs expanded, users requested modifications and additional functionality through a custom object, “SF Request” in Salesforce. The request, once deemed actionable, was assigned to the System Administrator. Quixo coached the System Administrator as requested.
Jan 2018: Now, the System Administrator has left Solve and Quixo assists on an on-going basis optimizing, expanding and supporting Salesforce as requested for the 25 users.
Results
“Working with Quixo on the QuickStart build out and “go-live” of Salesforce was the best possible decision this startup initiative could have made. They were extremely dedicated in helping us translate what our Community, Partnership and Events team needed into our Salesforce platform.” -Matt, Solve Sponsor
“Before the QuickStart, I was made the initiative’s Salesforce Administrator which really meant I was their “Accidental Administrator” as I had absolutely zero previous Salesforce or CRM database experience. They were great with helping me learn and develop into this role, not only during the QuickStart, but after the go live date as well. I give a lot of credit to their expertise, responsiveness and training capabilities with what I have learned and been able to accomplish in the short amount of time that I have been using Salesforce.” -Rich, Solve System Administrator
