Challenge
- High social worker turnover hinders consistent tracking of services for recently incarcerated juveniles, creating a need for a centralized system to improve case management efficiency and support restorative efforts.
Solution
- Customized Case and Contact record types to capture detailed juvenile, case, and service information
- Created a public sites page enabling case workers to submit logs in real-time rather than on a document that would later be transcribed.
- Built custom components to manage linked data such as trainings, clinical diagnoses, personnel roles, and related documentation with standardized naming and reporting.
Results
- Achieved accurate, real-time tracking of cases and participant data, supporting informed decision-making and efficient program management that transcended employee turnover.
- Enhanced visibility into service delivery and participant outcomes through detailed reporting, helping to identify gaps and optimize restorative interventions.
