In a single system, manage the ordering, track the virus creation progress and monitor the invoicing and remittance.
Solution
Configured a partner portal enabling laboratory members to log in, submit, and track current and past virus orders in real time.
Structured virus components as Products within Opportunities to ensure clear, itemized tracking of each element in a virus order.
Developed intuitive screen flows to streamline the creation of shipment labels for individual or grouped virus orders.
Results
Empowered requestors to independently submit and monitor virus orders through a guided portal interface, minimizing back-and-forth communication and ensuring order accuracy.
Delivered actionable dashboards to scientists, helping them prioritize and manage daily production activities based on real-time order data.
Standardized laboratory and personnel records, enabling accurate tracking of which labs and individuals request specific virus types over time.
