Challenge
- Provide a safe channel for students, staff or faculty to report cases of discrimination or bullying which are then funneled to the appropriate individuals for resolution
Solution
- Configured Cases to comprehensively capture incident details for accurate tracking
- Established granular sharing rules to enable secure, role-based access across multiple departments and staff levels
- Implemented resolution tracking with a robust audit trail to ensure transparency and accountability of updates
- Developed dynamic dashboards to visualize incident trends
Results
- Delivered detailed metrics on incident types, handling workflows for different types of misconduct, and resolution effectiveness for enhanced operational insight
- Enabled early identification of root causes to drive targeted mitigation programs, reducing future incident occurrence
